Data protection

Data protection

The person responsible within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

Ukoo Ukulele Switzerland

Your rights as a data subject

You can exercise the following rights at any time using the contact details of our data protection officer:

  • Information about your data stored by us and their processing (Art. 15 GDPR),
  • Correction of incorrect personal data (Art. 16 GDPR),
  • Deletion of your data stored by us (Art. 17 GDPR),
  • Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (Art. 18 GDPR),
  • Objection to the processing of your data by us (Art. 21 GDPR) and
  • Data portability, provided you have consented to the data processing or have concluded a contract with us (Art. 20 GDPR).

If you have given us your consent, you can revoke it at any time with effect for the future.

You can contact a supervisory authority with a complaint at any time, e.g. B. to the responsible supervisory authority of the federal state of your place of residence or to the authority responsible for us as the responsible body.

A list of the supervisory authorities (for the non-public area) with addresses can be found at: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html .

Collection of general information when you visit our website

Type and purpose of processing:

When you access our website, ie if you do not register or otherwise provide information, information of a general nature is automatically recorded. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address and the like.

In particular, they are processed for the following purposes:

  • Ensuring a problem-free connection to the website,
  • Ensuring a smooth use of our website,
  • Evaluation of system security and stability as well as
  • to optimize our website.

We do not use your data to draw conclusions about you personally. Information of this kind may be statistically evaluated anonymously by us in order to optimize our website and the technology behind it.

Legal basis and legitimate interest:

The processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.

Receiver:

The recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage period:

The data will be deleted as soon as they are no longer required for the purpose of the survey. For the data used to provide the website, this is generally the case when the respective session has ended.

Provision required or required:

The provision of the aforementioned personal data is neither legally nor contractually required. Without the IP address, however, the service and functionality of our website cannot be guaranteed. In addition, individual services may not be available or restricted. For this reason, no contradiction is possible.

Cookies

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

You can delete individual cookies or the entire set of cookies. You will also receive information and instructions on how to delete these cookies or how to block their storage in advance. Depending on the provider of your browser, you can find the necessary information under the following links:

Storage duration and cookies used:

If you allow us to use cookies through your browser settings or consent, the following cookies can be used on our website:

Technically necessary cookies

Type and purpose of processing:

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can also be identified after changing pages.

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after changing pages.

We need cookies for the following applications:

Shopping cart
Adoption of language settings
Memorize search terms

Legal basis and legitimate interest:

The processing takes place in accordance with Art. 6 Para. 1 lit.f GDPR on the basis of our legitimate interest in a user-friendly design of our website.

Receiver:

The recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Third country transfer:

The data collected may be transferred to the following third countries:

No

The following data protection guarantees exist:

Provision required or required:

The provision of the aforementioned personal data is neither legally nor contractually required. Without this data, however, the service and functionality of our website cannot be guaranteed. In addition, individual services may not be available or restricted.

Contradiction

Please read the information about your right of objection according to Art. 21 GDPR below.

Technically unnecessary cookies

We also use cookies to better tailor the offer on our website to the interests of our visitors or to improve it in general on the basis of statistical evaluations.

Please refer to the information below on the display, tracking, remarketing and web analysis technologies used to find out which providers set cookies.

Legal basis:

The legal basis for this processing is your consent, Art. 6 Para. 1 lit. a GDPR.

Receiver:

The recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

For further recipients, please refer to the information listed below on the display, tracking, remarketing and web analysis technologies used.

Third country transfer:

For information on this, please refer to the lists of the individual display, tracking, remarketing and web analysis providers.

Provision required or required:

Of course, you can also view our website without cookies. Web browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via the settings of your browser (see Revocation of Consent).

Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Revocation of consent:

You can revoke your consent at any time using our cookie consent tool.

Profiling:

To what extent we analyze the behavior of website visitors with pseudonymized user profiles, please refer to the information below on the display, tracking, remarketing and web analysis technologies used.

Registration on our website

Type and purpose of processing:

To register on our website, we need some personal data that is transmitted to us via an input mask.

At the time of registration, the following data is also collected:

When registering for the use of our personalized services, some personal data is collected, such as name, address, contact and communication data such as telephone number and email address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time, if necessary. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will be happy to correct or delete these at your request, provided that there are no legal storage obligations to the contrary. To contact us in this context, please use the contact details given at the end of this data protection declaration.

Your registration is necessary for the provision of certain content and services on our website.

Legal basis:

The processing of the data entered during registration is based on the consent of the user (Art. 6 Para. 1 lit. a GDPR).

Receiver:

The recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Third country transfer:

The data collected may be transferred to the following third countries:

NO

The following data protection guarantees exist:

Storage period:

In this context, data will only be processed as long as the corresponding consent is available.

Provision required or required:

The provision of your personal data is voluntary, based solely on your consent. Without providing your personal data, we cannot grant you access to the content we offer.

Provision of chargeable services

Type and purpose of processing:

To provide chargeable services, we ask for additional data, such as payment details, in order to be able to carry out your order.

Legal basis:

The processing of the data required for the conclusion of the contract is based on Art. 6 Para. 1 lit. b GDPR.

Receiver:

The recipients of the data may be contract processors.

Third country transfer:

The data collected may be transferred to the following third countries:

No

The following data protection guarantees exist:

Storage period:

We store this data in our systems until the statutory retention periods have expired. These are generally 6 or 10 years for reasons of proper bookkeeping and tax law requirements.

Provision required or required:

The provision of your personal data is voluntary. Without providing your personal data, we cannot grant you access to the content and services we offer.

Comment function

Type and purpose of processing:

When users leave comments on our website, the time of their creation and the user name previously selected by the website visitor are saved in addition to this information. This is for our security, as we can be prosecuted for illegal content on our website, even if it was created by users.

Legal basis:

The processing of the data entered as a comment is based on a legitimate interest (Art. 6 Para. 1 lit. f GDPR).

By providing the comment function, we would like to enable you to interact with us in an uncomplicated manner. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

Receiver:

The recipients of the data may be contract processors.

Third country transfer:

The data collected may be transferred to the following third countries:

No

The following data protection guarantees exist:

Storage period:

The data will be deleted as soon as they are no longer required for the purpose of the survey. This is generally the case when the communication with the user has been completed and the company can infer from the circumstances that the matter in question has been finally clarified. We reserve the right to delete without giving reasons and without prior or subsequent information.

You can also have us delete your comment at any time. To do this, please write an e-mail to the data protection officer listed below or the person responsible for data protection and transmit the link to your comment and, for identification purposes, the e-mail address used when the comment was created.

Provision required or required:

The provision of your personal data is voluntary. Without the provision of your personal data, we cannot grant you access to our comment function.

Newsletter

Type and purpose of processing:

For the delivery of our newsletter, we collect personal data that is transmitted to us via an input mask.

For an effective registration we need a valid email address. In order to check that the registration was actually made by the owner of an e-mail address, we use the “double opt-in” procedure. For this purpose, we log the registration for the newsletter, the sending of a confirmation email and the receipt of the response requested. Further data is not collected.

Legal basis:

On the basis of your expressly given consent (Art. 6 Para. 1 lit. a GDPR), we will regularly send you our newsletter or comparable information by e-mail to the e-mail address you provided.

You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time with effect for the future. There is a corresponding link in every newsletter. You can also unsubscribe directly on this website at any time or inform us of your revocation using the contact option given at the end of this data protection notice.

Receiver:

The recipients of the data may be contract processors.

Third country transfer:

The data collected may be transferred to the following third countries:

No

The following data protection guarantees exist:

Storage period:

In this context, the data will only be processed as long as the corresponding consent is available. Then they will be deleted.

Provision required or required:

The provision of your personal data is voluntary, based solely on your consent. Unfortunately, we cannot send you our newsletter without your consent.

Revocation of consent:

You can revoke your consent to the storage of your personal data and its use for sending the newsletter at any time with effect for the future. The cancellation can be requested via the link contained in every e-mail or from the data protection officer listed below or the person responsible for data protection.

Contact Form

Type and purpose of processing:

The data you enter will be stored for the purpose of individual communication with you. A valid email address and your name are required for this. This is used to assign the request and then answer it. The specification of further data is optional.

Legal basis:

The processing of the data entered in the contact form takes place on the basis of a legitimate interest (Art. 6 Para. 1 lit. f GDPR).

By providing the contact form, we would like to make it easy for you to contact us. The information you provide will be stored for the purpose of processing the request and for possible follow-up questions.

If you contact us to inquire about an offer, the data entered in the contact form will be processed to carry out pre-contractual measures (Art. 6 Para. 1 lit. b GDPR).

Receiver:

The recipients of the data may be contract processors.

Third country transfer:

The data collected may be transferred to the following third countries:

No

The following data protection guarantees exist:

Storage period:

Data will be deleted no later than 6 months after the request has been processed.

If there is a contractual relationship, we are subject to the statutory retention periods according to HGB and delete your data after these periods have expired.

Provision required or required:

The provision of your personal data is voluntary. However, we can only process your request if you provide us with your name, email address and the reason for the request.

Use of Google Analytics

If you have given your consent, this website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses so-called “cookies”, ie text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be sent to a Google server in the USA and shortened there in exceptional cases. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can find more information on terms of use and data protection at https://www.google.com/analytics/terms/de.html and at https://policies.google.com/?hl=de .

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage.

The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. The deletion of data whose retention period has expired takes place automatically once a month.

Revocation of consent:

You can stop tracking by Google Analytics on our website by clicking this link . An opt-out cookie will be installed on your device. This will prevent Google Analytics from collecting data for this website and for this browser in the future as long as the cookie remains installed in your browser.

You can also prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading the browser plug-in available under the following link and install: Browser add-on to deactivate Google Analytics .

Use of Matomo

If you have given your consent, Matomo (formerly Piwik), an open source software for statistical analysis of visitor access, is used on this website. The provider of the Matomo software is InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand.

Matomo places a cookie (a text file) on your end device with which your browser can be recognized. When subpages of our website are accessed, the following information is saved:

  • the IP address of the user, shortened by the last two bytes (anonymized)
  • the subpage accessed and the time of access
  • the page from which the user came to our website (referrer)
  • which browser is used with which plugins, which operating system and which screen resolution
  • the length of time spent on the website
  • the pages that are accessed from the accessed subpage

Matomo is used for the purpose of improving the quality of our website and its content. This tells us how the website is being used and enables us to continuously optimize our offer.

By anonymizing the IP address by six digits, we take the website visitor’s interest in the protection of personal data into account. The data is not used to personally identify the user of the website and is not merged with other data. The information generated by the cookie about your use of this website will not be passed on to third parties.

Third country transfer:

The data collected may be transferred to the following third countries:

No

The following data protection guarantees exist:

Revocation of consent:

You can revoke your consent to the storage and evaluation of your data by Matomo at any time using the link below. A so-called opt-out cookie is then stored on your device, which is valid for two years. As a result, Matomo does not collect any session data. Please note, however, that the opt-out cookie will be deleted if you delete all cookies.

INSERT THE IFRAME FOR THE OPT-OUT OF MATOMO HERE

You can find more information on the privacy settings of the Matomo software under the following link: https://matomo.org/docs/privacy/ .

You can also prevent the use of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

Use of Adobe Analytics (Omniture)

If you have given your consent, this website uses Adobe Analytics, a web analysis service provided by Adobe Systems Software Ireland Companies (hereinafter: “Adobe”), 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Adobe Analytics uses so-called cookies (text files) that are stored on your computer. On behalf of the operator of this website, Adobe will use this information to evaluate the use of the website by users, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Adobe Analytics will not be merged with other Adobe data.

If a tracking data record is transmitted from a website visitor’s browser to the Adobe Datacenter, the server setting we have made ensures that the IP address is anonymized prior to geolocation, i.e. the last octet of the IP address is replaced by zeros. Before the tracking package is saved, the IP address is replaced by individual generic IP addresses.

Adobe’s current data protection regulations can be found at http://www.adobe.com/de/privacy.html .

Revocation of consent:

You can revoke your consent at any time via the following link:

INSERT THE ADOBE ANALYTICS OPT-OUT COOKIE LINK HERE

You can prevent the storage of cookies by setting your browser software accordingly. However, this offer points out to users that in this case they may not be able to use all functions of this website to their full extent.

Users can also prevent Adobe from collecting the data generated by the cookie and relating to their use of the website (including your IP address) and from processing this data by Adobe by using the browser plug available under the following link -Download and install in: https://www.adobe.com/de/privacy/opt-out.html

Analysis by WiredMinds

Our website uses the counting pixel technology of WiredMinds AG, a service of WiredMinds GmbH, Lindenspürstraße 32, 70176 Stuttgart, to analyze visitor behavior. The IP address of a visitor is processed here. The processing is carried out exclusively for the purpose of providing company-relevant information such as B. to collect the company name. IP addresses of natural persons are excluded from further use (whitelist procedure). The IP address will not be saved under any circumstances.
When processing the data, it is in our particular interest to protect the data protection rights of natural persons. Our interest is based on Article 6 (1) (f) GDPR. The data we collect does not allow any conclusions to be drawn about an identifiable person.

WiredMinds GmbH uses this information to create anonymous user profiles related to visitor behavior on our website. The data obtained in this way are not used to personally identify the visitor to our website.

Contradiction

The collection, processing and storage of data can be objected to at any time with effect for the future under the following link: Exclude from website tracking

Further information and the current data protection provisions of WiredMinds can be found at https://www.wiredminds.de/fileadmin/testimages/content/datenschutz/DSB_WiredMinds_16.pdf .

Use of Google Maps

We use Google Maps on this website. Google Maps is operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This enables us to show you interactive maps directly on the website and enables you to conveniently use the map function.
You can find more information about data processing by Google in the Google data protection information: https://policies.google.com/privacy . There you can also change your personal data protection settings in the data protection center.

Detailed instructions on how to manage your own data in connection with Google products can be found here: https://www.dataliberation.org

When you visit the website, Google receives information that you have accessed the corresponding subpage of our website. This takes place regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account.

If you do not want the assignment in your Google profile, you must log out of Google before activating the button. Google saves your data as a usage profile and uses it for advertising, market research and / or needs-based design of its websites. Such an evaluation takes place in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, although you must contact Google to exercise this right.

Revocation of consent:

The provider currently does not offer the option of simply opting out or blocking data transmission. If you want to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.

Embedded YouTube Videos

We embed YouTube videos on our website. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter “YouTube”). YouTube, LLC is a subsidiary of Google LLC, 1600 Amphitheater Pkwy, Mountain View, CA 94043, USA (hereinafter “Google”). When you visit a page with the YouTube plug-in, a connection to YouTube servers is established. This tells YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

If a YouTube video is started, the provider uses cookies that collect information about user behavior.

Further information on the purpose and scope of data collection and its processing by YouTube can be found in the provider’s data protection declaration, where you will also find further information on your rights in this regard and setting options to protect your privacy ( https://policies.google.com/privacy ) .

Revocation of consent:

The provider currently does not offer the option of simply opting out or blocking data transmission. If you want to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.

Google AdWords

Our website uses Google conversion tracking. The operating company for the services of Google AdWords is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. If you have reached our website via an advertisement placed by Google, Google Adwords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google.

If the user visits certain pages on our website and the cookie has not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Cookies cannot therefore be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. The customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified.

You can find more information about data processing by Google in the Google data protection information: https://policies.google.com/privacy . There you can also change your personal data protection settings in the data protection center.

Revocation of consent:

The provider currently does not offer the option of simply opting out or blocking data transmission. If you want to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.

Use of Google remarketing

This website uses the remarketing function of Google Inc. The operating company of the Google Remarketing services is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).

The function serves to present website visitors within the Google advertising network with interest-based advertisements. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he visits websites that belong to the Google advertising network. On these pages, visitors can be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google’s remarketing function.

You can find more information about data processing by Google in the Google data protection information: https://policies.google.com/privacy . There you can also change your personal data protection settings in the data protection center.

Revocation of consent:

The provider currently does not offer the option of simply opting out or blocking data transmission. If you want to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.

SSL encryption

To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) over HTTPS.

Information about your right of objection according to Art. 21 GDPR

Right to object on a case-by-case basis

You have the right, for reasons that arise from your particular situation, to object at any time to the processing of personal data relating to you, which is based on Art. 6 Paragraph 1 lit. this also applies to profiling based on this provision within the meaning of Art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

Recipient of an objection

Ukoo Ukulele Switzerland

Lindenstrasse 4

CH-8405 Winterthur

Switzerland

Change of our data protection regulations

We reserve the right to adapt this data protection declaration so that it always complies with current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration will then apply to your next visit.

Questions to the data protection officer

If you have any questions about data protection, please send us an email or contact the person responsible for data protection in our organization directly:

Ukoo Ukulele Switzerland

contact@ukoo-shop.com

The data protection declaration was created with the help of activeMind AG, the experts for external data protection officers (Version # 2020-09-30). 

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